RJGS Collection FAQ
Ordering
Q: How do I place an order?
A: Browse through our selection of clothing and accessories, add your desired items to your cart, and proceed to checkout. You will be prompted to create an account or checkout as a guest, enter your shipping information, and select a payment method.
Q: What payment methods do you accept?
A: We accept various payment methods, including [list accepted methods, e.g., credit cards, debit cards, PayPal, Apple Pay, etc.].
Q: Can I cancel my order?
A: Yes, you can cancel your order as long as it hasn’t been shipped yet. Please contact us at [email protected] or call [Phone Number] to request a cancellation.
Shipping
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on the weight and size of your order and your chosen shipping method. We offer free shipping on orders over [specify amount].
Q: How long will it take to receive my order?
A: Shipping times vary depending on your location and the shipping method selected. Estimated shipping times will be displayed during checkout.
Returns & Exchanges
Q: What is your return policy?
A: We offer returns and exchanges on eligible items within [number] days of purchase. Please refer to our full return policy for more information on eligible items, return procedures, and timelines.
Q: How do I return an item?
A: To return an item, please contact us to receive a Return Merchandise Authorization (RMA) number before sending it back. Refer to our return policy for more detailed instructions on how to initiate a return.
Products & Services
Q: Do you offer any warranties on your products?
A: Many of our products come with manufacturer warranties. Please check the product description for specific warranty details.
Q: Do you offer styling advice or assistance?
A: Yes! Our style experts are happy to offer guidance and help you choose the perfect outfits. Feel free to reach out to us at [email protected].
Account & Security
Q: How do I create an account?
A: You can create an account by visiting the "My Account" section of the website or during the checkout process.
Q: How do I update my account information?
A: Log in to your account and navigate to the "My Account" section to update your personal details, shipping information, or preferences.
Website & Ordering
Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account makes it easier to track your orders, save shipping details, and receive special offers.
Q: What if I forget my password?
A: Click on the "Forgot Password" link on the login page, enter your email address, and follow the instructions to reset your password.